WELCOME TO PANK
Welcome to the online store of the PANK brand. We hope your shopping experience is memorable. If not, write us an email at hello@pank.shop so that our Customer Service team can help you. 
Our terms and conditions of use and sale that apply to your browsing and transactions in the pank.shop online store are described below.
The terms and conditions may change from time to time depending on the circumstances. It is your responsibility to familiarize yourself with the most recent terms and conditions listed below.
Do not worry, we take into account your concern about the need to protect your personal data, it is our priority. All your personal data will be treated in accordance with current legal requirements regarding data protection as described below in our Privacy Policy.
By placing an order, the customer declares to have read all the information that was provided during the purchase process and accept the general and payment conditions transcribed below.
In this online store only NEW items are sold, issuing a receipt or an invoice and the fiscal documents necessary for the approval of the guarantee.
 
DISCLAIMER
We regret that we cannot guarantee that all the items available in the online store are in stock at the time of placing your order. In case the availability of the products is incorrect and affects your order, do not worry, we will contact you as soon as possible via email.
Nor can we guarantee that the content of the online store is at all times free of inaccuracies or typographical errors, and that all information is up-to-date. However, we constantly modify the content of the online store and we strive to always display the texts, images and prices correctly.
 
COMERCIAL BRAND
Our trademark PANK URBAN MOBILITY is registered with the EUIPO (European Union Intellectual Property Office), including the United Kingdom, and is also registered with the USPTO (United States Patent and Trademark Office).
The trademark can be used or registered in more than one country and the use of this website does not grant you any right to use our trademark.
 
PAYMENT METHODS
All transactions on Pank.shop are processed by third-party secure online payment gateways that encrypt data in a secure hosting environment.
For security reasons we do not store any payment information in our database.
Here are the different payment methods we accept:

• PayPal Express Checkout
• Shopify Payments, that includes Visa, MasteCard, Apple Pay, Google Pay, AMEX, Maestro and Shop Pay.
• Coinbase Commerce, that includes the cryptocurrencies Bitcoin, Bitcoin Cash, Ethereum, Dai, Litecoin y USD Coin.     

With regard to Shopify Payments, supported countries and regions are: Spain, Australia, Austria, Belgium, Canada, Denmark, Germany, Italy, Hong Kong SAR, Ireland, Japan, Netherlands, New Zealand, Singapore, Sweden, United Kingdom , United States (Shopify Payments is not available in the United States territories, except for Puerto Rico).
All paying customers are subject to validation checks. Pank.shop reserves the right to delay any order if it suspects that an additional security check is necessary. When placing an order, the payment of the amount will be charged to your card at the time of shipment.
 
SHIPPING THE ORDER
All orders are processed within a maximum period of 24 to 48 hours in PANK warehouses in Europe.
Shipping is free in most countries of the European Union. We do not ship orders to the Canary Islands, the United Kingdom and Ireland. Sorry for bothering you.
The packing and packing of the order is done in an Amazon Logistics and / or Correos Express box. Likewise, the order is sent with Amazon Logistics, Correos Express among other collaborating logistics operators.
Once the package has left our warehouse, we send you an email with the shipment confirmation and the tracking code.
The delivery time of an order is 2 to 3 working days. Saturdays, Sundays and holidays are excluded. However, on some occasions our associated transport companies include Saturday for deliveries.
It is important to verify that the shipping address is correct. Lack of information can delay shipment or in some cases block delivery.
If problems arise in the delivery of the order due to an incorrect address, the return costs that may be caused will be charged.
Remember that our Customer Service is available during business hours (from 9am to 7pm) from Monday to Saturday (not holidays). To answer any questions or queries, write us an email to hello@pank.shop. 

EXCHANGES, RETURNS and REFUNDS 
If you need to return any of our products, remember that you have 14 days from the time of purchase.
The return of the product must be made in its original packaging without having used, manipulated or modified it in any way, including labels, accessories, instruction book or other components thereof.
PANK reserves the right to reject returns and changes of size requested and / or sent outside the established period, and those products that are not in the same conditions in which they were sent.

¿You pay something to request an exchange or a returnón?  
The shipping costs for exchanges and returns are not free, but we make it very easy for you. We will collect the order at the address you choose.
The amount of shipping costs will be € 5 / product for Spain and € 10 / product for the rest of European countries, and it will be deducted from the total amount of the refund.

How can I make a return?
To start the process of an exchange or return you must contact our Customer Service by writing an email to hello@pank.shop with the following information:
Asunto (en el email): Return + Order number

• Complete name
• Number of the order
• Email
• Phone
• Pickup address
• Postal Code
• City
• Country
• Comments on the return

Within 7 days (weekdays from Monday to Friday) you will receive an email with a return label. Once you receive it, prepare the package so that our partner carrier can pick it up at the indicated address within 24-48 hours.
Once the returned item is received and after checking its status, we will issue a refund in an approximate period of 10 to 14 business days, discounting the aforementioned shipping costs.
Credit card refunds will be credited to the card used for the original purchase. Refunds through Paypal will be credited to the Paypal account. Refunds from other payment methods are credited to their respective platforms.

How can I request a size change?
To make a size change you must request a return of the item you do not want and buy one again.
To return this item you must follow the instructions detailed above.
Once we receive the purchase confirmation for the new item, we will send it to you using the usual procedure.
Once we receive the returned item and after checking its status, we will issue a refund in an approximate period of 10 to 14 business days, discounting the aforementioned shipping costs.
If you need more information about it write to us hello@pank.shop so that our Customer Service can help you.

CUSTOMER SERVICE
The online store is open 24 hours a day. Our Customer Service is available during business hours (from 9am to 7pm) from Monday to Saturday (not holidays). To answer any questions or queries, write us an email to hello@pank.shop.

PRIVACY
We guarantee the processing of your personal data only for the purpose of sending the items purchased.